Speaking of interesting commentaries, here's one that someone e-mailed to me this morning:
Junk in a box . It's a commentary on stability and reliability (or the lack thereof) in modern electronics, focusing in the end on HDMI's version stew in particular.
Stability and "consumer beta" situations certainly have become issues to a degree that they never were before, partly because of companies sometimes pushing products out the door too soon and partly because of the level of complexity and sophistication in modern technology. I don't know that I'd give bad printer drivers much leniency on the latter point unless you toss a wild card into the mix like a new operating system (
*cough* Vista *cough*), but it does hold true for much of the gear winding up in our equipment racks these days. And of course HDMI and the features that are arriving alongside it today are only magnifying that complexity challenge...
I have a hard time deciding whether I'm more bothered by products that don't work right, standards and formats that are put into the marketplace prematurely, or one that Guttenberg didn't mention: consumer education. That's one that the CE industry has largely ignored while rolling out one new technological marvel after another (DVD, Dolby Digital and DTS, HDTV, and any other acronym you can think of). We have consumers walking into stores like Best Buy and getting their only education on modern home theater equipment (and in many cases computers and car audio as well) from employees who rarely have the training to even
know the right answers in the first place, much less present it to consumers effectively. Tech support (which never got enough attention to begin with from many companies) gets outsourced or otherwise budget-limited, and while training and good call center scripts can cover some things (assuming that good training and scripts are provided) there are still some egregious sins committed. Case in point: I got an e-mail from a guy recently because Samsung tech support told him that the reason his HDMI v1.3 Samsung DVD player wouldn't send video to his HDMI v1.2 Samsung HDTV was because he had a v1.3 cable instead of a v1.2 cable! And all the while, many consumers (who often deserve some of the blame) wave their hands and say "I'm not good at this
technology stuff, just give me the simple answer." While it shouldn't be necessary to learn enough to start designing speaker crossover networks or bench-test amplifiers, there needs to be a willingness to at least seek out a minimum level of knowledge. Forums like this one and companies that make a point to provide complete, clear documentation are two examples of how companies can address the "consumer education" gap - and how consumers can seek out that education. I do sometimes find it a little curious that the most reliable ways for consumers to learn about the industry-standard technologies is to track down smaller companies and online forums. Just think where we'd be if technologies like HDTV and HDMI and formats like DVD-Audio, SACD, Blu-ray, and HD-DVD had entered the marketplace without the internet to help consumers make sense of it all.