My favourite multiplex here in Ottawa is Famous Players' SilverCity. It's only a few years old, is well-built, and does feature great seats, screen, and sound systems. It appears that they take care and pride in the quality of the picture and sound.

On the very rare occasions (twice to be exact) out of the hundred or so times I've been there, I was disappointed by either the sound or the picture. (One of each). In both cases I asked to see the on-duty manager and explained my concerns - in a polite and instructive manner. In both cases, without asking, I was given four free passes (with pop and popcorn) for future viewings as thanks for having brought it to their attention.

At least at that multiplex they care enough to encourage people to voice their concerns. Maybe that's why all 16 screens seem to be pretty busy year-round, and why I'm still a client.

Jeff Mackwood