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#81914 - 11/28/09 04:09 AM Bending Over Backwards
Blindsite Offline
Deputy Gunslinger

Registered: 10/19/09
Posts: 3
I'd like to take this opportunity to offer my most sincere appreciation for the 'Over The Top' customer support I received from Scott and all the other folks involved at Outlaw Audio during my most recent purchase of a new PR-SC886.

While the details of the two month long transaction are not important I believe that it *is* important to recognize that the Outlaws take professional and personal responsibility to ensure *total* customer satisfaction even when having to deal with "The Customer From HELL!"

I appreciate all of the effort you put forth and I will take every opportunity to share my most positive experience with anyone I know who is looking for an audio related referral.

"Ten Plus" job folks!

Michael

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#81915 - 11/28/09 05:01 AM Re: Bending Over Backwards
iardon Offline
Gunslinger

Registered: 12/07/05
Posts: 73
Scott and the other Outlaws are really a pleasure to deal with. I received excellent support from them regarding my 970.
_________________________
Onkyo PR-SC886 (Retired Outlaw 970)
Outlaw 7100
Outlaw 200 Monoblock x2
M&K 851 for L/C/R
Axiom QS8 for SL/SR/1SB
SVS Pb12-ISD/2 (x2)
Sony VPL-HW15 (Retired Infocus 7205)
Sony PS3 / Pioneer DV-533

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#81916 - 11/28/09 04:35 PM Re: Bending Over Backwards
Ritz2 Offline
Desperado

Registered: 01/27/09
Posts: 414
Loc: Virginia
Their past customer support is the ONLY reason I'm still around. I had an LFM-1 that failed within weeks of delivery and they went the extra mile to help me get it sorted.
_________________________
.signature

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#81917 - 11/28/09 06:53 PM Re: Bending Over Backwards
rubbersoul Offline
Desperado

Registered: 02/27/06
Posts: 383
Loc: folsom, pa.
I have dealt with Scott on several occasions and believe the customer support from Outlaw is an Outrageous 100% every time that I have called.
This is one reason that I am willing to wait for the 997.
I have been tempted to pull the trigger on other products but when it comes down to it I remembered the satisfaction that Scott has given me with his professionalism in answering and solving my problems...not to mention that the 990 is a fine piece of equipment!
_________________________
Outlaw 990/7700
Conrad Johnson Premier140 Tube Amplifier
Conrad Johnson 17LS MKll Pre Amp
B&W 803D2’s HTM3S DS7's
HSU Subwoofer
Mitsubishi 6800 Projector
Da-Lite Screen,
Oppo BDP93
Comcast
PS Audio DSD
Stack Variac
Kill-O-Watt
Nakamichi cables Audio 8 cables
Air-Server
Mac-Mini
ROON

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#81918 - 11/29/09 03:23 PM Re: Bending Over Backwards
nfaguys Offline
Desperado

Registered: 04/09/05
Posts: 500
Loc: Maine
Mega-dittos

Fantastic support smile
_________________________
Living Room:
5.1 Surround and 4channel inline room
990/7700/6-KEF-107s/LFM1 x 2/ SMS Awaiting Trinnov
Millenium dts decoder;Digital Director
Players: Tascam CD01U/SonyCX455 x 3/DV955/BDP83
Old Sony 60" SXRD TV
Zone 2 (also liv-Room: listening to music while Mrs watches TV): Crown SL2 preamp/D40 Amp/Stax Headphones



My "Man-cave":
4 channel-only inline room. No TV (thank heaven)!!!
990/755/4-KEF 107s
Tascam CD01U/dts decoder/digital director
Alesis 16x4x2 mixer
Recorders Alesis HD24/ML9600/Crown CX844s/SonyDAT/Tascam DA38
Ham Radio Shack (KB1STH) ICOM/Yaesu/Drakes x 3

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#81919 - 12/15/09 10:06 PM Re: Bending Over Backwards
XenonMan Offline
Desperado

Registered: 04/08/08
Posts: 2676
Loc: Columbus,North Carolina
It is customer support like Outlaw that keeps people waiting for new products. I jumped ship and got the PR-SC886 because I just could not wait and the price was so attractive. When it got to my house I discovered the firmware version had not been updated. The Outlaws paid for me to ship it back both ways and did the update and I should have it back in 2 days. Not only did they offer a great piece of gear at a great price, but it is someone elses baby and they went above and beyond to make it perfect. You don't find it that often but if you did we might not be in this economic mess if all those who provide service followed the Outlaws lead. Thanks to Jennifer and Scott for their dedicated help and advice and their willingness to go the extra step to make customers feel good about buying equipment.
_________________________
Music system
Model 990/7500/Magnepan 1.6 QRs/Technics SL1200 MK2/Aperion S-12 Subwoofer/OWA3/Sony NS75H DVD
APC H15 Power Conditioner

TV System
Large Advent Loudspeakers/ Polk center/Monoprice surrounds/Panasonic Viera 42 inch/Onkyo HT-RC260/Sony BDP S590/Directv


Home Theater System
Onkyo PR-SC886/Outlaw 7125 Klipsch RF-82 L/R,RC-62 center, RB-35 SR/SL, BENQ HT1075, Outlaw LFM1-EX/OPPO BDP-83/Directv
Harmony ONE
Blue Jeans and Monoprice interconnects
APC H15 Power Conditioner

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#81920 - 12/16/09 12:33 AM Re: Bending Over Backwards
ryck Offline
Gunslinger

Registered: 10/03/02
Posts: 18
Loc: saratoga springs,ny,usa
Well said. I received my updated unit back today.
OUTLAW AUDIO is just about the best company I have ever dealt with. If it wasn't for expiring Outlaw bucks and the great price of the PR-SC886, I would be waiting for the 997. Anyway, I will always be an OUTLAW.
_________________________
rick

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#81921 - 12/16/09 03:59 PM Re: Bending Over Backwards
iardon Offline
Gunslinger

Registered: 12/07/05
Posts: 73
I didn't send mine in to get the latest firmware so if you guys do notice a difference please chime in.
_________________________
Onkyo PR-SC886 (Retired Outlaw 970)
Outlaw 7100
Outlaw 200 Monoblock x2
M&K 851 for L/C/R
Axiom QS8 for SL/SR/1SB
SVS Pb12-ISD/2 (x2)
Sony VPL-HW15 (Retired Infocus 7205)
Sony PS3 / Pioneer DV-533

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#81922 - 12/16/09 04:22 PM Re: Bending Over Backwards
XenonMan Offline
Desperado

Registered: 04/08/08
Posts: 2676
Loc: Columbus,North Carolina
I don't know what it sounded like with version 1.0.1 because I sent it back to the Outlaws for the upgrade before I hooked it up. Getting the upgraded firmware free and easy with Outlaw was a no brainer for me especially since I have heard all kinds of issues with doing it yourself. Onkyo would not release the ability for the DIYer to do it at home. The forums over at AVS hint that there are fixes for a few small things and allowance for using different remotes codes.
_________________________
Music system
Model 990/7500/Magnepan 1.6 QRs/Technics SL1200 MK2/Aperion S-12 Subwoofer/OWA3/Sony NS75H DVD
APC H15 Power Conditioner

TV System
Large Advent Loudspeakers/ Polk center/Monoprice surrounds/Panasonic Viera 42 inch/Onkyo HT-RC260/Sony BDP S590/Directv


Home Theater System
Onkyo PR-SC886/Outlaw 7125 Klipsch RF-82 L/R,RC-62 center, RB-35 SR/SL, BENQ HT1075, Outlaw LFM1-EX/OPPO BDP-83/Directv
Harmony ONE
Blue Jeans and Monoprice interconnects
APC H15 Power Conditioner

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#81923 - 12/16/09 06:47 PM Re: Bending Over Backwards
ryck Offline
Gunslinger

Registered: 10/03/02
Posts: 18
Loc: saratoga springs,ny,usa
The 886's video and sound was great before the update and after.
In the short time I had the unit hooked up I didn't notice any problems. What if I started having a problem down the road caused by a change of equipment, that the newer firmware fixed. Would I be able to have the firmware updated at that time at no cost? And would OUTLAW AUDIO do it? So I had it done now.
Just throwing out some thoughts.
_________________________
rick

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